Job Overview

Upsolve is a renowned nonprofit organization committed to assisting low-income families in filing for bankruptcy at no cost through innovative technology solutions. To date, we have successfully alleviated over $300 million in debt for families grappling with financial burdens such as medical expenses, predatory loans, and unemployment. Our approach combines the expansive reach typical of tech startups with the measurable impact characteristic of high-performing nonprofits.

Key Responsibilities

Provide assistance to users via email and text regarding bankruptcy-related inquiries and our services.
Support users in updating their forms and navigating any complications in their cases.
Keep users informed about crucial deadlines.
Offer weekly feedback to the engineering team to enhance our product offerings based on user experiences.

Required Skills

Excellent writing and communication skills.
Strong problem-solving abilities, particularly in simplifying complex subjects for diverse audiences.
Exceptional empathy, work ethic, and organizational skills.
Experience in customer service with a dedication to delivering outstanding support.

Qualifications

A proven history of supporting low-income communities or a personal connection to our mission.
Previous experience as a paralegal or in a customer success role is desirable but not mandatory.
No prior knowledge of bankruptcy is necessary; we will provide comprehensive training.

Career Growth Opportunities

Joining Upsolve offers unique avenues for personal and professional development in the nonprofit and legal sectors. As a paralegal, you will be equipped with training in bankruptcy law and will play a pivotal role in refining our services based on user feedback.

Company Culture and Values

At Upsolve, we cultivate a collaborative environment that prioritizes impact and community service. Our team is passionate about redefining legal support for low-income families and embraces a startup culture that fosters innovation and problem-solving.

Networking and Professional Opportunities

By being part of Upsolve, you will engage in meaningful networking opportunities within a distinguished organization that is backed by prominent investors and has received numerous accolades, including recognition from TIME and Fast Company. You will collaborate with like-minded professionals dedicated to making a significant difference in the community.

Employment Type: Full-Time

Upsolve

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Full-Time Paralegal for New York City or Remote