At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies, and remarkably responsive service, all with genuine empathy and a personal touch.
Immigration law is very complex and full of constant challenges, but the Ellis Porter team embraces the grind because we love what we do, and who we do it with, and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients lives and companies.
We're also very proud of (and protective of) our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. We strive to create an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work and challenged to continue your growth as an immigration professional.
Position Summary:
The Client Intake Specialist plays an important role in helping Ellis Porter deliver a remarkable immigration experience to our clients.
In your role as Client Intake Specialist, you will leverage your excellent communication skills and positive attitude to make sure that Ellis Porter’s clients are handled with a high level of attention because you take pride in going the extra mile to help us exceed their service expectations. You embrace the challenges of working on the front lines of client service. You welcome client service challenges and see them as opportunities to demonstrate Ellis Porter’s professionalism, empathy and commitment to making things right with our clients. You find it very rewarding to help make our clients from all around the world feel like they are part of the Ellis Porter family.
Please note - although this role is remote and open to applicants across the United States, the work must be performed within the United States.
Essential Functions:
Working directly under our Lead Intake Specialist and supporting them in relevant office administrative tasks associated mainly with client intake.
- Support attorneys and case managers in performing a variety of administrative tasks (such as scheduling or rescheduling meetings)
- Drafting and preparing prospective client emails
- Communicating with clients via phone and email in regards to their case status
- Data entry (such as creating new client files in various platforms, tracking call-related data, etc.)
- Creating billing requests and researching payment information
- Manage information flow in a timely and accurate manner
Qualifications:
- Previous experience working in customer service, administrative or other public-facing role with emphasis on high levels of service
- Excellent communication/people skills and an infectiously positive attitude
- Demonstrating cultural sensitivity and appreciating diversity
- Passion for delivering amazing client service
- Team player and you treat coworkers with courtesy and respect
- Strong organizational skills and high levels of attention to detail
- Professional, reliable, and accountable
- Possessing technical capabilities to work in various platforms – MS Office, Hubspot & firm-specific programs
- Recognizing immigrants as amazing people who make positive contributions to America’s economy and cultural diversity and you find it very rewarding to be able to help immigrants, and their employers, achieve their U.S. immigration goals
What we'll provide to you:
- An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission
- An opportunity to work with smart, creative, dedicated, and supportive immigration professionals who are quality human beings and enjoyable to be around
- A firm culture that embraces diversity and celebrates international cultures
- People-centered workplace policies and flexible work schedules
- Competitive compensation, health/dental/vision/life insurance benefits and a 401(k) with employer matching contributions
- Generous time-off policies
Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!
Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
