Summary PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located at Bureau of Fiscal Service, Office of Retail Securities Services, Deputy Assistant Commissioner, Division of Customer Service, Branch as assigned. The mission of Retail Securities Services is to offer Americans simple and accessible Treasury securities to build savings and help enable financial confidence. Duties The following are the duties of this position at the GS-0

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Examine electronic case files and approve the validity of legal evidence of varied nature to process claims, process transactions, and establish entitlement to securities and official information within the perspective of relevant laws, regulations, and precedents. Legal evidence includes death certificates, Guardianships, Conservatorships, and Powers of Attorney. Analyze customer requests and supporting evidence to ensure that securities transactions are processed in accordance with Treasury securities regulations, policies, precedents, and federal and state laws in a timely and efficient manner. Provide guidance and assistance to third-party verifications (i.e., Social Security Information) requesting confirmation of an individual's current holdings. Typical issues include researching securities systems to verify the actual owner of bonds. Initiate an investigation of the retirement of a bond previously reported as lost, stolen, destroyed, or not received when a double payment has occurred. The employee establishes accounting controls over the investigation. Communicate with individual owners of securities, legal representatives, financial institutions, federal agencies, Federal Reserve Banks, and employees in other areas of the agency. Requirements Conditions of Employment A one year probationary period may be required. Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years. Public Trust
Background Investigation will be required. Complete a to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the or are exempt from having to do so. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the
Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, , , and
This opportunity is also open to under Announcement 25-FS-189-MP. Please refer to that announcement for details on open period, eligibility, and how to apply. Key Requirements: Please refer to "Conditions of Employment." Click "Print Preview" to review the entire announcement before applying. Must be U.S. Citizen or U.S. National Qualifications You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or
One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience: For the GS-7, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-6 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes experience applying laws and regulations to assist in the examination of legal documentation or transactions in order to approve documents or resolve issues. Examples of such experience may include:
Experience examining and approving legal evidence, forms, and savings bonds to support transactions or claims; OR
Experience interacting with co-owners or attorneys in fact (power of attorney) to obtain information and resolve problems; OR
Experience using judgement to determine which procedures are applicable to different transactions. Specialized Experience: For the GS-6, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-5 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes experience applying an established system of rules, regulations, methods or procedures to determine discrepancies or irregularities in legal documents and assist with resolving issues. Examples of such experience could include:
Experience utilizing standard operating procedures/manuals to research and apply laws, rules and regulations; OR
Experience gathering and compiling legal documents; OR
Experience obtaining additional data or information to reconcile discrepancies. Specialized Experience: For the GS-5, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-4 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes experience providing information and assistance to inquiries concerning legal documentation and resolving issues. Examples of this experience could include:
Experience utilizing office automation equipment/software to compile data; OR
Experience assisting others to acquire information from laws, rules and regulations; OR
Experience verifying/understanding the completeness of legal casefiles. OR You may substitute education for experience as follows: four (4) years of education above the high school level. (Please attach copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.) OR You may qualify by a combination of experience and education. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Options for qualifying based on a combination will be identified in the online questions. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination. Rating : Your application will be evaluated in the following areas: Systems and Technology, Communication, and Decision Making. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior (highest quality category), Good (middle quality category), or Satisfactory (minimally qualified category) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application. Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category. Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. If you are a displaced or surplus Federal employee (eligible for the ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority. Required Documents A complete application includes
A résumé,
Vacancy question responses, and
Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the [300] application or at 11:59 p.m. ET on December 23, 2024; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes. All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see
In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide. CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION : If you are a displaced or surplus Federal employee, click for eligibility and a detailed list of required documents you must submit in order to be eligible. EDUCATION DOCUMENTATION : For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the
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