Are you ready to be part of a newly formed, forward-thinking law firm dedicated to prioritizing people above all else? At Credo Legal, we are committed to fostering an inclusive, supportive, and dynamic workplace culture where every member of our team can thrive and grow.

About Us:

Credo Legal Services, P.A. is a dedicated advocate for consumers facing financial challenges, specializing in debt validation, resolution and consumer protection law. Our mission is to provide accessible legal services by leveraging our expertise in federal and state consumer protection laws. We value innovation, transparency, efficiency, industry, civility, and community in all aspects of our work.

Why Join Us?

People First Mentality: At Credo Legal, we genuinely care about our team members. We recognize and celebrate the unique talents and contributions of each individual, fostering a collaborative and supportive environment.
Opportunity for Growth: As we strive to become the employer of choice, we are committed to investing in the professional development and career advancement of our team members. Whether you're just starting your career or looking to take the next step, there are ample opportunities for growth and advancement at Credo Legal.
Make a Difference: Create a positive impact on clients' lives.
Thrive in a Supportive Team: Experience a collaborative and encouraging work culture.
Work with Flexibility: Enjoy remote work with opportunities for occasional in-person collaboration.

Position Overview:

The Resolution Specialist manages high-volume negotiations with law firms and creditors while ensuring compliance with the Fair Debt Collection Practices Act (FDCPA). The primary objective is to secure agreements that reduce our client’s debt balances.

Responsibilities:

Use negotiation strategies and tactics to achieve favorable outcomes while maintaining positive relationships.
Analyze legal, financial, and factual aspects of each case to propose reasonable settlement terms.
Ability to counter-offer terms received by parties, either verbally or in writing.
Demonstrate strong and firm negotiation skills while keeping client’s best interest in mind at all times.
Ensure that the terms of settlements are implemented and followed according to the agreed-upon timeline.
Provide reports and updates on settlement progress and outcomes.
Document and track all settlements for audit purposes.
Capacity to apply mathematical concepts in negotiation processes.

Minimum Requirements and Skills:

High School Diploma or equivalent
Experience in a metrics-driven, goal-oriented work environment.
Experience building rapport with clients and creditors. (Debt Resolution experience is a plus.)
Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (specifically MS Excel)
Experience managing multiple accounts while maintaining attention to detail.

Desired Skills:

Analytical mindset with strong written and verbal communication skills.
Energetic, competitive, articulate, and passionate, with a strong desire to deliver exceptional results.
Strong desire to collaborate and contribute to team success. (Be a team player.)
Multi-tasker with great organizational skills.

Job Type: Full-time

Pay: $18.27 - $23.08hr

***Monthly Bonus Pay Opportunities!!!!***

Work Location: Remote (Eastern or Central time zone preferred)

We are an Equal Employment Opportunity Employer that is committed to inclusion and diversity. You will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Notification to Agencies: Please note that Credo Legal and its affiliates and subsidiaries do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Credo Legal will not consider or approve payment to any third-parties for hires made.

Job Type: Full-time

Pay: $21.88 - $23.08 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Referral program
Vision insurance

Work Location: Remote

Credo Legal

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