Parnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Property Damage Case Manager to join our growing team! Apply today learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico’s best places to work year after year.
Location: Albuquerque, NM (in office required if residing in this area), those outside this area will be considered for a remote position.
Job Type: Full-Time
Benefits:
- Health, dental, & vision insurance
- Life and long-term disability insurance
- 401(k)
- PTO/Select paid holidays
- Opportunities for community outreach
- A positive, fulfilling, caring environment where learning and growing are encouraged
- In-office health bar
- Annual company goal trip
MISSION STATEMENT
To provide clients with intelligent and determined advocacy, with the goal of resolving their property damage claims with the maximum compensation for all property damages, for the harms caused by wrongful actions of others.
RESULTS / OUTCOMES (What you must get done.)
- Attend weekly firm wide huddle every Monday morning at 8:00
- Attend daily team mini huddle Tuesday through Friday at 8:00 am
- Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data.
- Obtain liability carrier’s position on liability within 5 business days of the crash, or 5 days of retention.
- Assess client’s property damage coverage and applicable benefits such as rental coverage within 5 business days of the crash, or 5 days of retention.
- Arrange the property damage inspection (if not done) within 3 days of the above two items.
- Ensure client is not being charged for storage fees, if client’s vehicle is still at the tow yard, within 25 days of crash.
- Ensure overdue tasks do not exceed 50 at any given time
- Handle client’s property damage claim within 30 days of crash.
- Preserve client’s vehicle for potential product liability claims, when applicable, within 30 days of crash.
- Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline.
DUTIES / RESPONSIBILITIES
- Be familiar with each case in your caseload.
- Communicate with clients at least twice a week regarding status of their property damage claims.
- Conduct limited claims investigations, including analyzing report findings to determine liability.
- Initiates contact with all relevant parties to gather basic information concerning property damage and to explain the property damage claims process.
- Direct clients how to obtain property damage estimates as required to complete claim forms, review declarations pages and other records to confirm coverage for loss or damage
- Identify potential product liability cases and notify the attorney/case manager and/or paralegal and working to preserve evidence (the vehicle itself) to prosecute case(s)
- Involve the attorneys in property damage claims when necessary.
- Ensure that property damage settlement payments are issued in a timely and accurate manner.
- Ensure that property damage settlement handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
- Answer backup reception calls
- Follow and maintain all firm policies and procedures.
COMPETENCIES
- Exceptional communication skills, verbal and written.
- Empathy for our injured clients.
- Confidence and motivation to exceed expectations.
- Professional attire and demeanor.
- Desire to learn, develop, and motivate team members.
- Ability to change in a rapidly changing environment.
Requirements:
- Minimum 2 years personal injury case management experience with direct experience assisting clients with property damage
Parnall Law Firm is an Equal Opportunity Employer
Job Type: Full-time
Pay: $47,440.00 - $62,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Personal injury law: 2 years (Required)
Work Location: Remote
